Payments & Safety
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
Shipping & Delivery
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Domestic shipping could take up 3-10 business days.
If there are force majeure factors, logistics company factors, shipping times could be longer than usual. -
The shipping fee is $15. But When your order is over $100, we will offer free shipping to US.
Here are the full details of our Shipping Policy.
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Yes, when your order is over $100, we will offer you free shipping.
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Sorry, we only ship U.S Continental Right now.
Returns, Exchange & Refunds
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Returns will be accepted within 15 days of the delivery date. please mail your unwanted items back to us and enclose the order receipt (include your name and order number). Read more detail about return policy
Address: PROD BLDG, 1148 Ensell Rd., Lake Zurich, IL, 60047.
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Exchange will be accepted within 15 days of the delivery date. please mark the item and the size you want to exchange on the receipt. And enclose the order receipt (include your name and order number). Read more about exchange policy
Address: PROD BLDG, 1148 Ensell Rd., Lake Zurich, IL, 60047.
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Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy. -
If it's a merchant issue, the merchant covers the return or exchange shipping cost. If it's a customer issue, the customer covers the return or exchange shipping cost.
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A refund request can be submitted within a month after the purchase is made.
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In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.
In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.
In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.
Please check our Terms of Service to see if you're eligible for a refund. -
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
Warranty & Repair
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All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects. -
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
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The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.